Virtual Registration: The Future of Healthcare
In 2020, the COVID-19 pandemic forced the world to go virtual. Virtual conferences, events, family gatherings and even happy hours became the “new normal.” With the vast majority of people at home, it wasn’t long before patients canceled appointments, and healthcare practices saw a dramatic drop in in-person visitations.
2020 has presented many challenges to businesses across all industries, especially in healthcare. Today, healthcare facilities have to consider their existing technology infrastructure and how to deliver the best patient care in the present day and into the future. Healthcare companies can meet and exceed patient experiences by investing in revolutionary technologies and adapting new processes that increase efficiency and provide a safe environment for their patients. Virtual registration accomplishes all of these objectives and more.
Introducing Virtual Registration
Healthcare practices can deliver a personalized experience that increases patient engagement by leveraging virtual registration technology. Virtual registration technology provides patients with a quicker, more convenient and contactless registration process. With virtual registration technology, healthcare practices can:
- Create a single point of contact for registrations
- Increase the efficiency of the registration process
- Operate with fewer staff members
- Provide patients with a safer environment
- Enhance the patient experience
Resourcing HQ can develop a virtual registration system for you. Contact us today.
The Virtual Registration Process
Virtual registration streamlines the registration process and reduces the amount of time a patient sits in a waiting room. Contactless registration provides the patient with plenty of space and privacy to submit their required documents and information, address their concerns and complete the registration process.
With virtual registration, a patient can:
- Confirm their appointment time and reason for the visit
- Insert healthcare information and personal identification cards into a scanner
- Sign any required documents with a signature pad
- Receive a copy of documentation with remote printing technology
- Make payment for their medical services with payment card readers
Meet Your Virtual Registration Expert
The virtual registration process utilizes state-of-the-art technology to create a customized experience for the patient. A patient will enter the private registration area of a medical clinic. They can sit down at a registration desk, use easy navigation tools on a screen in front of them and be greeted virtually by a friendly registration expert. The registration expert interacts with the patient in real time and is broadcast in a striking three-dimensional, HD-quality projected image.
The registration expert guides the patient through the registration process. They can:
- Physically see the patient and provide live feedback
- Answer the patient’s questions and address their concerns
- Help them complete the process
- Provide HIPAA-compliant instructions to the patient
- Speed up the process by providing clear directions
Enhancing the Patient Experience
Patients are increasingly drawn to the concept of virtual services. A recent medical study performed by Parks Associates reported that 60 percent of U.S. households with internet access are interested in remote care. Once they hear about it, patients will show the same interest in virtual registration technology.
With a virtual expert’s assistance, healthcare practices can clearly communicate with their patients and receive the information they need in an innovative way. Implementing this technology will also show your patients that you’re willing to go the extra mile to ensure their safety. The eye-catching technology will also create a wow factor for your healthcare practice.
With virtual registration technology, patients will:
- Benefit from receiving clear instructions from an expert
- Listen and pay close attention to their expert
- Marvel at the innovation and technology
- Enjoy a fun, friendly way to register
More Than Innovation
There are several benefits of transforming your registration process to feature groundbreaking technology. With virtual experts handling the administrative tasks of registration, patients can feel prioritized and healthcare organizations can streamline their registration process. Virtual registration can also reduce a clinic’s payroll and potentially attract new patients who hear about the revolutionary technology installed at your facility.
To provide the best patient care in 2020 and beyond, the healthcare environment will rely on innovative, evolving technology delivered by a talented, solution-oriented team of IT experts. With many healthcare practices shifting towards virtual healthcare solutions, virtual registration improves the patient experience by providing a safe, contactless environment. With a more effective process in place, medical professionals have time to focus on delivering the best patient care.
How We Can Help
If you are interested in learning more about virtual registration technology or how our IT experts can deliver technology-focused initiatives for your practice, contact Resourcing HQ. We are a premier IT staffing agency in Saint Petersburg, FL, and we are here to provide the top talent and technical solutions your practice needs to thrive.
Contact us today to learn more.